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Teresa Biagi

Custom Jewellery Design & 3D Modelling

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Custom Jewellery Design... The Art of Perfect Gift!

Call Us At (905) 464-8375

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Terms, Shipping & Returns

Price Disclaimer

Due to fluctuations in precious metals pricing there may be small discrepancies between catalogue prices and daily prices when you contact us. We make every effort to update website prices regularly; however some differences may occur from time to time. We appreciate your understanding.

Shipping

In-stock items take 3-5 business days to process before they are shipped out to the customer and items made to order take three to four weeks to produce. We will send you an e-mail notification once we ship your order.

Order & Payment Processing

We recognize the sensitive nature of your personal and business information. We do not share your information with 3rd parties. Our site supports secure online payment processing through PAYPAL.

Sales tax is only collected for items shipped within Canada

Return Policy

Custom Design Jewellery & Gift Certificates

  • Custom pieces designed especially for you cannot be returned.
  • Custom orders cannot be cancelled once the project has started.

Exclusive Collections Jewellery (online store items)

If for any reason you are dissatisfied with your online purchase, you may return your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or other alterations and without signs of wear and tear. Items must be returned in the same condition they were sent by Teresa Biagi Design within 30 days from the date of shipment for a full refund. Orders received after this date will not be accepted for refund, exchange or repair.

  • A 20% restocking fee will be applied to orders with engravings , special sizes or other alterations, all these services are non-refundable.
  • A $15.00 charge will be deducted from the total refund amount for returned orders by recipient (undeliverable or refused).

Funky Collections Jewellery purchased online in our Shapeways and Stilnest stores, please check the return policy details at their websites.

Return Process

  • We accept the return once we have received the item(s) and verified their authenticity.
  • Returns take approximately 8 business days to process upon receipt of the item and for your credit to be processed, please allow 7 business days.
  • You will receive a full refund for the cost of the item excluding shipping, handling and insurance charges.
  • Refunds will be issued using the same type of payment used in the original purchase.
  • If the return results from the receipt of damaged or defective product, or from our mistake, we will pay the shipping charges to send you a replacement item.
  • If you request an exchange we require the original item to be received and processed in our warehouse before shipping a replacement.
  • If you wish to cancel your order, please contact us before it is shipped to you; a 20% re-stocking fee will apply.

How to return an item (Please note returning or cancelling only applies to purchases from our Exclusive Collections and our Funky Collections)

Please follow our 3 easy steps:

1. To obtain your return authorization please fill out the form.

Please note: Packages without a return authorization e-mail and packages that are improperly packaged or uninsured will not be accepted for refund.

2. Repack the item(s) in the original packaging materials. Please note: the original packaging materials and documentation must be provided in order to receive a refund.

3. Once you have received our return authorization e-mail, ship the item prepaid to the address received in your e-mail. Please note:

  • For your protection we recommend shipping returns insured, with a tracking number and a receiving signature required
  • Do not write the contents of the package such as jewellery, diamonds, gold or any other related items on the outside of the box.
  • Return shipments are the responsibility of the customer.

Customers outside Canada: If you would like a refund of your original customs fees, please contact your local Customs & Revenue Office. Please note that the exchange rate at the time of your order may vary from the date of refund. This could result in a higher or lower refund amount than you were originally charged.

Customer Service

Custom Design Order Form
Terms, Shipping & Returns
Privacy Policy
Warranty
Contact Us
Product Return Authorization

Resources

Diamond Information
Gem Information
Keep Your Jewellery Beautiful
Ring Sizing Information (PDF)

Latest News

Why Custom Design Jewellery?

The steps of the process When looking for a special gift, you can go in a store or on the internet and buy a jewellery piece in a few minutes or hours. So you might ask why choose to do a custom piece? You might have a number of jewellery pieces that were handed to you that you don’t like and don’t use. You like using your resources, and you don’t know what to do with a number of broken chains, single earrings and other bits and pieces sitting in your jewellery box. You might want to … Read More

About Us

When I am designing for my client it is a collaborative process where I learn about their taste and preferences, because it is very important for me to create a piece that will be meaningful in their … Read More

Additional Online Stores

Our collections are also available at the following online retail outlets

teresa biagi collections at shapeways

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